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Terms of Use

  1. General information

     The different products on offer that appear in the e-shop are available until the depletion of stock. is not responsible for any printing errors in prices or pictures and retains the right to change prices without warning and in any case the price that is written during the order is that price charged.  We accept orders only within Greece.  Deliveries of orders are made daily excluding Saturdays, Sundays and Bank Holidays.  The product prices of Fanola company are reduced by 10 per cent (excluding hair dyes) for purchases from the e-shop  The prices that are written are final, meaning that all taxes are included. retains the right to alter prices without previous warning to customers.  In any case, though, the customer during delivery of their ordered products will be charged according to the price during the time of the order of the products.  With the completion of the order, the customer will receive an email and/or a telephone call from to confirm their order.  Delivery is made no later than 3 working days from the date of order and depending on the availability of the product and the delivery address of the receiver.  The receipt of products is made through the postal delivery service/courier (ELTA).  The products are packaged and given to the courier company in excellent condition.  Customers who do not receive the products that they have ordered, which have been sent by the courier company and have been returned cannot re-order from except by bank account deposits to plus delivery costs and return of first order. is not responsible for defective and bad quality products by third parties which are available to customers, because the commodities are received by  suppliers and/or manufacturers, packaged in closed boxes.  In the case of defective or problematic products you must communicate with and from that moment on you are not at fault for the defective or problematic product to be replaced.  The customer retains the right to return the products which they have bought, without penalty or obligation of announcing the reason they wish to return the products within three days of receiving the products.  In this case, you are charged with the immediate cost of returning the products.  Returns will only be accepted if the customer who wishes to return a product returns it in the exact same condition in which it was received, without being opened, used or the packaging violated.  In general, any product returns will only be accepted through telephone agreement or by sending an email to  In case of product return, the money refund that the customer was charged will be refunded within 30 days from the day that has received the products. The refund will be made through the customers bank account, which the customer will notify by email to, on time and in writing.  If the user disagrees with some or all of the terms of the e-shop, they are required to abstain from using it, or else they have declared acceptance to all the terms and requirements of usage.  Cash refunds are not made.  Happy Shopping!

  2. Right to access, correct and delete data and to object to data processing

    Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

  3. Management of personal data

    You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

  4. Information We Collect

    Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

  5. How We Use Your Information

    Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

  6. Sharing Your Information

    We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.